See tips on how to perfect your template. It can take a couple of business days for WhatsApp to approve your template, so to save time, do your best to make sure it adheres to the guidelines before you submit it. After completing this connection, you’ll see this success screen:īefore creating your notification message template, make sure it falls into one of the approved categories. After checking the box to activate the sandbox, you’ll be asked to send a specific code message from your WhatsApp number to the provided universal WhatsApp number. You can activate the WhatsApp sandbox by visiting the WhatsApp section of your Twilio Console. Luckily, the Twilio Sandbox for WhatsApp lets you test out Twilio’s WhatsApp API features using a shared, universal number without having to wait for your Twilio number to be approved by WhatsApp. To create and submit a template of your own design, you’ll need to make a request to use WhatsApp in production with your Twilio phone number. A WhatsApp account associated with your phone numberĬonnect to the Twilio Sandbox for WhatsApp.

A free Twilio account (if you sign up with this link, we’ll both get $10 in Twilio credit when you upgrade your account).You’ll need to following tools or technologies to make the most of this tutorial: Once your user has replied, a 24-hour window opens in which you’re allowed to send them free form messages and engage with them in real time. These message templates have strict requirements that disallow marketing, promotional, or subscription type content.Ī message template with a clear purpose, however, can help you initiate two-way conversation with your user. Once a user has opted in and agreed to receive communications from you via WhatsApp, you’re allowed to send them notifications using message templates whenever you want to. These pre-approved message formats can leave space for “dynamic content”, or customizations, that are relevant to your recipient, like specific appointment times, receipt totals, etc. WhatsApp message templates are message formats that have been pre-approved by WhatsApp. You’re using a WhatsApp Message Template.Your user started a conversation with your app in the last 24 hours.

To initiate a conversation with your user using WhatsApp, one of the following two conditions must apply:

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